Important Note: By using the SMB88 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
Smb88 ("we", "Platform", or "Company") takes the privacy and security of our users' personal data seriously. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when using the smb88 platform at smb88.onl.
This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adheres to internationally recognised data protection principles. We are committed to ensuring that your personal data is handled in a transparent, fair, and secure manner.
This document applies to all users who access or register an account at SMB88, including active players, inactive players, website visitors, and anyone who interacts with our services through any device or platform.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy smb88, all of which together form the comprehensive contractual framework between you and our platform.
Smb88 collects your personal data through various means throughout your use of our platform. The types of data collected are as follows:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Account registration, KYC verification |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically collected during platform use |
| Activity Data | Game history, betting, login activity, promotional preferences | Automatically collected during gameplay |
| Communication Data | Support chat records, emails sent to us | Interactions with the support team |
We only collect data that is strictly necessary to deliver our services effectively. We do not collect sensitive information such as biometric data, health records, or religious information unless required by law.
Smb88 uses collected personal data solely for legitimate and stated purposes. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your member account, including the KYC process required by regulation.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions you make on the SMB88 platform securely and accurately.
- Service Provision: Providing access to all games, promotions, and SMB88 platform features you use on a daily basis.
- Customer Support: Handling inquiries, complaints, and support requests you submit to our 24/7 support team.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse that could compromise your security.
- Legal Compliance: Meeting the reporting and compliance obligations set out under applicable Malaysian law.
- Marketing Communications: Sending promotional information, bonus offers, and platform updates — only to members who have given their consent.
- Platform Improvements: Analysing usage patterns in aggregate to improve the user experience, platform performance, and SMB88's game offerings.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing marketing consent does not affect your core services.
Smb88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, there are limited circumstances in which your data may be shared, as follows:
- Third-Party Service Providers: We work with trusted vendors such as payment processors, identity verification providers, and server hosts to operate the platform. All vendors are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
- Legal Compliance: We may disclose your data to the relevant authorities when required by court order, legal investigation, or regulatory requirements applicable in Malaysia.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of those assets. You will be notified in advance via a clear notice.
- With Your Consent: In any other situation not described above, we will only share your data with your explicit prior consent.
All third parties we work with have been reviewed and selected based on their data security and privacy standards. We ensure they comply with data protection standards that are equivalent to or exceed Malaysia's PDPA requirements.
Smb88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Key protection measures we have implemented:
- Data Encryption: All personal data is encrypted using AES-256 encryption at rest and SSL/TLS during transmission.
- Firewall & Monitoring: Our servers are protected by multi-layered firewalls with 24/7 real-time threat monitoring.
- Role-Based Access Control: Access to user data is restricted based on the principle of least privilege — staff may only access data necessary for their specific responsibilities.
- Regular Security Audits: We conduct regular penetration testing and external security audits to identify and address any system vulnerabilities.
- Two-Factor Authentication: smb88's internal systems containing user data require two-factor authentication for all staff access.
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of your active membership and up to 7 years after account closure, or longer if required by Malaysian law.
In the event of a data breach affecting your personal information, smb88 is committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices.
Under Malaysia's PDPA and SMB88's policy, you have the following rights regarding your personal data. All requests will be processed within 14 working days:
You have the right to request a copy of all personal data we hold about you, including details of how it is used.
If your personal data is inaccurate or outdated, you have the right to request a correction promptly at no charge.
You may request the deletion of your personal data when it is no longer needed, subject to legal retention obligations.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes at any time, and we will honour your preference immediately.
In certain circumstances, you may request that we restrict the processing of your data while an issue is being resolved.
To exercise any of the above rights, contact our privacy team by email at [email protected] or via Live Chat within the platform. We may require identity verification before processing your request to ensure the security of your data.
Smb88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functionality such as login session verification and security. These cookies cannot be disabled as the platform will not function without them.
- Performance Cookies: Collecting anonymous information about how you use our platform — pages visited, time spent, and any errors encountered. This data helps us improve platform performance.
- Functional Cookies: Remembering your preferences such as language, display settings, and login details to make repeat visits more convenient.
- Analytics Cookies: We use internal analytics tools to understand platform usage patterns in aggregate. All analytics data is anonymised and cannot be used to identify you personally.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the SMB88 platform. For more information on managing cookies, refer to your web browser's help documentation.
Smb88 is an online entertainment platform strictly limited to individuals aged 18 and above only. We do not knowingly collect, store, or process personal data from anyone under the age of 18.
Should we discover that we have received personal data from an individual who is underage, we will immediately take the following steps:
- Suspending the relevant account immediately while an investigation is conducted.
- Deleting all personal data associated with the account from our systems.
- Returning any funds that may have been deposited, subject to the appropriate verification procedures.
If you are a parent or guardian who believes your child under the legal age has registered an account on SMB88, please contact us immediately at [email protected] so we can take the appropriate action.
The smb88 platform may contain links to third-party websites such as game software providers or payment portals. This Privacy Policy applies solely to the smb88 platform and does not cover the privacy practices of any external websites you access through those links.
Smb88 is not responsible for the content, privacy policies, or data security practices of any third-party websites. We encourage you to read the Privacy Policy of every website you visit before providing any personal information.
Smb88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. The "Last Updated" date shown at the top of this document indicates when the most recent revision was made.
For material amendments that significantly affect your rights, we will notify you via:
- A clear notice within the SMB88 platform upon your next login.
- Email the address registered to your account.
Your continued use of the SMB88 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amendments, you must stop using the platform and may request closure of your account.
If you have any inquiries, concerns, or wish to exercise your privacy rights, the SMB88 data privacy team is ready to assist you through the following channels:
- Privacy Email: [email protected] — for all enquiries specific to personal data protection.
- General Support Email: [email protected] — for general enquiries and account assistance.
- 24/7 Live Chat: Available via the chat icon within the smb88 platform for an immediate response.
- FAQ: Visit the page FAQ us for answers to the most frequently asked privacy questions.
All privacy and data protection enquiries will be handled in strict confidence by a team specifically trained in this field. We are committed to responding within 3 working days for general enquiries and 14 working days for formal user rights requests.
smb88 has appointed an internal Data Protection Officer (DPO) responsible for overseeing PDPA compliance and ensuring the privacy rights of all users are fully respected in every aspect of our platform's operations.